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Refunds & Returns

As SOTA is a marketplace, all refunds depend on the artists’ return policy. Private sellers are not required by law to offer refunds, so before buying an item it’s important to check the Seller’s return policy.

If the seller has a returns policy, please contact stating your refund request and reasons. Refund requests must be made within 7 days of receiving the item. If both parties are happy or adequate evidence is provided that the item has not arrived/ is damaged, SOTA will grant a refund.  


Write some useful information about your shipping details

Link to your shipping policy.


Let your customers know if you offer free delivery for certain types of orders

Link to your offers page.


Show customers how much time they have for testing your products

Link to your returns policy.