Refund policy

Each artist will have their individual seller policy however as a rule, returns are accepted within 14 days of receiving the artwork. In this case, please email info@sotamarketplace.co to arrange. Please ensure the artwork is packaged and sent back in its original condition- if the artwork is damaged in transit, the return shipping fee will be covered (photo evidence must be sent to SOTA). If the artwork is not to a customer's liking, they are responsible for the return shipping fee and the return must be insured to the artwork's value. The SOTA customer service team will handle all communication regarding order queries, returns and refunds on behalf of their artists.

Refunds are processed through Shopify: Please allow for up to 10 business days for the refund to reach your account (dependant on your bank's policies).